Word for Office 365, Word 2019, Word 2016, Word 2013, Word 2010. The Normal.dotm template opens whenever you start Microsoft Word, and it includes default styles. When you have finished, click the File tab, and then click Save. 'Word cannot open the existing file.(Normal)' 'The file Normal.dotm cannot be opened because there are problems with the contents.' The issue occurs only when starting Word as a published application and when the User Profile Manager (UPM) is enabled on the server.
Quit Word, Force Quit if necessary. In Finder, pull down on the Go menu while pressing Option, and click on 'Library'. In Library, open the folder 'Group Containers' In Group Containers, open the folder 'xxxxxxxxx.Office', (where xxxxxxxx may be some kind of serial number, I am not sure if it is the same or different for each user, but it is the only.Office folder) In the xxxxxxxxx.Office folder, open the folder 'User Content' In the User Content Folder, open 'Templates' In Templates, trash any file with the name 'Normal,' including the.bak files. Restart Word; this worked for me.
Apple Communities, I have the identical issue. After deleting a folder and everything appears to be okay. Go to Microsoft Word and Click New Template 2.
Right-click a template you made and selected show in finder. Delete a folder name 'normal' and do not empty the trash (so that you can restore if something went wrong).
Force quit Microsoft Word. Restart Microsoft Word and it should work.
Everything turns out fine and the 'Word cannot open the existing global template Normal.Dotm' pop-up no longer appears when I open Microsoft Office.This solution does not guarantee the best outcome and do it at your risk. Danyaoo.
Apple Communities, I have the identical issue. After deleting a folder and everything appears to be okay. Go to Microsoft Word and Click New Template 2. Right-click a template you made and selected show in finder.
Delete a folder name 'normal' and do not empty the trash (so that you can restore if something went wrong). Force quit Microsoft Word. Restart Microsoft Word and it should work.
Everything turns out fine and the 'Word cannot open the existing global template Normal.Dotm' pop-up no longer appears when I open Microsoft Office.This solution does not guarantee the best outcome and do it at your risk. Danyaoo. This might be a little late but figure to put in my 2 cent. I'm a IT admin and had to deal with the same problem for an employee recently. Turns out the problem was caused by the user accidentally renaming the Macintosh HD on the desktop to something else. Oddly enough it doesn't affect the Mac from booting up and still allows you to open most apps except for programs like Office.
Changing the name back to 'Macintosh HD' fixed it for me. Give this a try before doing something drastic like reformatting the computer. Apple Footer. This site contains user submitted content, comments and opinions and is for informational purposes only.
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